Contact information
Contact Information
Last Updated: October 28, 2026
Welcome to HUGO RUSSETT.
We are committed to providing clear communication and reliable customer support throughout your shopping experience.
Whether you have a question about our footwear, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer support team is available to help.
1. Customer Support
For all customer service inquiries, please contact us using the following information:
Store Name: HUGO RUSSETT
Customer Support Email: support@hugorussett.com
Support Days: Monday – Friday
Typical Response Time: 1–3 business days
Our team aims to respond to all inquiries as promptly as possible. Response times may occasionally vary during public holidays, promotional events, or periods of unusually high inquiry volume.
2. Order Assistance
If you need assistance with an existing order, please include the following information in your message:
- Your order number.
- Your full name.
- The email address used during checkout.
- A brief description of your inquiry.
Providing these details will help our support team identify your order and assist you more efficiently.
For security reasons, please do not send passwords, complete payment card numbers, or other sensitive payment credentials by email.
3. Shipping and Delivery Inquiries
For questions about order processing, shipping confirmation, tracking information, or delivery delays, please contact our support team.
Our standard shipping information is:
- Order Processing: 1–3 business days.
- Estimated Delivery: 10–20 business days after dispatch.
- Standard Shipping: Free to supported international destinations.
For additional information, please refer to our Shipping Policy.
4. Returns, Exchanges, and Refunds
If you would like to request a return, exchange, cancellation, or refund, please contact:
HUGO RUSSETT offers a 30-day return window for eligible products, subject to the conditions described in our Return & Refund Policy and applicable consumer protection laws.
Before sending a product back, please contact our support team to receive the appropriate return instructions.
The return destination may differ from the business or correspondence address associated with HUGO RUSSETT.
Our customer service team will provide the applicable return address and shipping instructions.
5. Product Information and Sizing
If you need assistance choosing the correct size, understanding product specifications, or selecting a suitable style, our team is available to help.
Please include the product name and any relevant questions so we can provide the most accurate information available.
6. Privacy and Personal Data Requests
For inquiries regarding personal information, privacy rights, data access, correction, deletion, or marketing preferences, please contact:
Requests relating to personal data will be reviewed and handled in accordance with our Privacy Policy and applicable data protection laws.
We may need to verify your identity before completing certain requests to protect your personal information.
7. Complaints and Dispute Resolution
If you have a complaint or concern regarding your purchase or customer experience, please contact our support team.
We aim to investigate customer complaints fairly, communicate clearly, and provide appropriate solutions in accordance with our published policies and applicable consumer protection laws.
Nothing in this section limits your right to contact relevant consumer protection authorities, payment providers, or other legally available dispute resolution services.
8. Business and Legal Correspondence
For business inquiries, legal notices, or requests concerning our online store, please contact:
HUGO RUSSETT
Email: support@hugorussett.com
Information about the legal entity responsible for operating the store and any legally required business address should be consulted in our Legal Notice.
9. Additional Information
For details regarding purchases, delivery, returns, refunds, and the processing of personal information, please consult the following policies available through our online store:
- Terms of Service
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Legal Notice
Thank you for choosing HUGO RUSSETT. We appreciate your trust and look forward to assisting you.