Terms of sale
Terms of Sale
Last Updated: October 28, 2026
Welcome to HUGO RUSSETT. These Terms of Sale govern purchases made through our official online store.
HUGO RUSSETT offers footwear and related accessories to customers in supported international markets.
By placing an order, customers agree to the commercial conditions described below, together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.
Nothing in these Terms of Sale excludes or restricts mandatory consumer rights provided by applicable law.
1. Products and Availability
HUGO RUSSETT offers a selection of men's footwear and related accessories, including boots, loafers, derby shoes, sneakers, and other styles.
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, sizing information, and availability details.
Colors and product appearances may vary slightly depending on screen settings, lighting, and photographic conditions.
Product availability is subject to inventory levels and may vary according to size, color, and style.
If an ordered product becomes unavailable after purchase, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.
2. Pricing and Currency
All product prices are displayed in the currency made available during the customer's shopping session or checkout.
Prices may vary depending on the destination market, applicable promotions, and currency conversion settings.
The final purchase amount, including applicable discounts, shipping charges, and taxes collected by the store, will be displayed before the order is submitted.
Prices may be updated without prior notice. Changes do not affect previously accepted orders except where permitted by applicable law.
We reserve the right to correct genuine pricing errors and provide an appropriate resolution to affected customers in accordance with applicable law.
3. Order Placement and Confirmation
Customers may place orders by selecting the desired products, choosing available options, adding the items to their shopping cart, and completing the checkout process.
Before submitting an order, customers can review their selected products, quantities, delivery details, and total purchase amount.
After completing checkout, an order confirmation will be sent to the email address provided during purchase.
An automated confirmation acknowledges receipt of the order and does not necessarily constitute final acceptance.
Orders may be reviewed for payment authorization, product availability, and fulfillment eligibility.
We may cancel an order for legitimate reasons, including confirmed product unavailability, payment failure, or reasonable suspicion of fraudulent activity.
If payment has been collected for an order that cannot be fulfilled, the applicable amount will be refunded in accordance with applicable law.
4. Payment Methods
Customers may pay using the payment methods displayed at checkout.
Available payment options may vary depending on the customer's location, currency, and applicable payment service providers.
Transactions are processed through the payment infrastructure and service providers available through our e-commerce platform.
By placing an order, customers confirm that they are authorized to use the selected payment method.
We may carry out reasonable payment verification and fraud prevention checks where permitted by applicable law.
5. Promotional Offers and Discounts
HUGO RUSSETT may offer promotional pricing, Black Friday campaigns, limited-time discounts, clearance events, and quantity-based offers.
Promotions are subject to the conditions displayed on the relevant product pages, promotional materials, and checkout.
Selected products may be advertised with discounts of up to 80% during eligible promotional campaigns.
The actual discount applicable to each product is displayed on its product page or at checkout.
Buy More, Save More
Qualifying footwear purchases may receive the following additional quantity-based discounts:
- Buy 2 qualifying pairs: 20% additional discount.
- Buy 3 qualifying pairs: 25% additional discount.
- Buy 4 or more qualifying pairs: 30% additional discount.
Quantity-based discounts apply only to eligible footwear items and are calculated according to the promotional conditions displayed at checkout.
Complimentary gifts do not count toward the number of qualifying purchased products.
Discounts are subject to the combinations and eligibility rules configured at checkout. They may not be combined with other offers unless expressly indicated.
Promotional discounts have no separate cash value and cannot be applied retroactively unless expressly stated or required by applicable law.
All promotional pricing must correspond to the actual prices and conditions displayed when the customer places an order.
6. Complimentary Gifts
Eligible orders may include complimentary promotional items, including HUGO RUSSETT Socks.
Unless otherwise stated, qualifying orders receive one complimentary gift set per order.
Complimentary gifts are provided without an additional purchase price and do not have a separate refundable cash value.
Gifts do not count toward the quantity required for footwear bundle discounts.
If all qualifying purchased items are returned, customers may be asked to return any unused complimentary gifts, subject to applicable consumer protection laws.
Complimentary gifts may occasionally be shipped separately from purchased merchandise.
Availability of promotional gifts is subject to the conditions communicated at the time of purchase.
7. Order Processing
Orders are generally processed within 1–3 business days after payment authorization.
Business days generally exclude weekends and applicable public holidays.
Orders submitted during weekends or public holidays will generally begin processing on the next business day.
Processing times may occasionally be affected by promotional demand, inventory verification, or circumstances outside our reasonable control.
If a significant processing delay occurs, we will make reasonable efforts to notify the affected customer.
8. Shipping and Delivery
HUGO RUSSETT offers free standard shipping to supported international destinations.
Our standard fulfillment estimates are:
- Order Processing: 1–3 business days.
- Estimated Delivery: 10–20 business days after dispatch.
- Standard Shipping: Free to supported destinations.
Delivery estimates may vary depending on customs clearance, transportation conditions, local carriers, and destination-specific requirements.
Tracking information will be provided when the shipment is dispatched and tracking becomes available.
Orders containing multiple products may occasionally be shipped in separate packages.
Customers will not incur additional standard shipping charges solely because we arrange separate shipments.
HUGO RUSSETT remains responsible for delivery obligations and mandatory consumer remedies under applicable law.
Further information is available in our Shipping Policy.
9. International Orders and Customs
Orders shipped internationally may be subject to import taxes, customs duties, and other charges imposed by the destination country.
Any taxes collected by HUGO RUSSETT will be displayed during checkout.
Additional customs duties or import charges not collected at checkout may be payable by the recipient, where permitted by applicable law and appropriately disclosed.
Customs inspections or administrative procedures may affect estimated delivery times.
Customers are responsible for providing accurate delivery information and cooperating with reasonable customs clearance requirements.
Nothing in this section limits mandatory rights relating to delivery, cancellation, or refunds.
10. Order Changes and Cancellations
Customers who wish to modify or cancel an order should contact our customer support team as soon as possible.
Email: support@hugorussett.com
We will make reasonable efforts to accommodate cancellation or modification requests before dispatch.
Once an order has entered the shipping process, changes may no longer be possible.
Customers may still request a return after delivery or exercise any applicable statutory cancellation right.
If an order is canceled before fulfillment, any payment collected for the canceled products will be refunded according to applicable law.
11. Returns and Refunds
HUGO RUSSETT offers a 30-day return window for eligible products, beginning on the date of delivery.
For standard voluntary returns, footwear must generally be unworn, unused, and in original condition, except for reasonable indoor fitting.
Customers may request a return by contacting our customer support team within the applicable return period.
For change-of-mind returns, customers are generally responsible for direct return shipping costs where permitted by law.
HUGO RUSSETT covers reasonable return shipping costs for defective, damaged, or incorrect products where required by applicable law.
Refunds will normally be issued to the original payment method after the return has been reviewed, subject to mandatory statutory refund deadlines.
Promotional and discounted products are not automatically excluded from eligible returns.
For full details, please refer to our Return & Refund Policy.
12. Statutory Right of Withdrawal
Consumers in the European Union, the United Kingdom, and certain other jurisdictions may have statutory rights to withdraw from eligible distance purchases without providing a reason.
For eligible EU and UK consumer purchases, the standard statutory withdrawal period is generally 14 calendar days following delivery, subject to applicable legal rules and exceptions.
HUGO RUSSETT's voluntary 30-day return policy does not replace or restrict these statutory rights.
To exercise a statutory right of withdrawal, customers may send a clear statement of their decision to:
Customers do not need to provide a reason when exercising an applicable unconditional statutory withdrawal right.
Where legally required, refunds will be issued within 14 calendar days after the withdrawal notification, subject to any lawful right to withhold reimbursement until the goods or proof of return shipment have been received.
Customers exercising a valid withdrawal right must generally return the goods within 14 calendar days after notifying us, unless applicable law provides otherwise.
Refunds and return shipping responsibilities will be handled according to the mandatory rules of the relevant jurisdiction.
13. Damaged, Defective, or Incorrect Products
Customers are encouraged to inspect their orders after delivery.
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact our customer support team.
To help us investigate the issue, customers may provide:
- The order number.
- A description of the problem.
- Photographs of the affected product, where available.
Depending on the circumstances and applicable consumer protection laws, customers may be entitled to repair, replacement, a price reduction, or a refund.
Any applicable statutory guarantee remains in force independently of our voluntary return policy.
Customers will not be required to pay charges that the seller is legally responsible for covering when resolving defective or nonconforming products.
14. Lost or Undelivered Orders
If an order does not arrive within the expected timeframe, customers should contact our support team.
We will review the tracking information and investigate the shipment with the relevant shipping provider where appropriate.
If an order is confirmed lost before proper delivery, we will offer a suitable resolution, including replacement or refund in accordance with applicable law.
A tracking status alone does not override mandatory legal rules concerning delivery and the transfer of shipping risk.
15. Customer Responsibilities
Customers are responsible for providing accurate and complete information during checkout, including their name, email address, shipping address, and relevant contact details.
Customers should verify product selections, quantities, sizes, and shipping information before submitting an order.
If an error is discovered after checkout, customers should contact our support team promptly.
Customers must not use fraudulent payment methods or submit intentionally false transaction information.
These responsibilities do not diminish HUGO RUSSETT's legal obligations as the seller.
16. Consumer Guarantees and Legal Rights
Products sold through HUGO RUSSETT are subject to applicable mandatory consumer protection laws.
Customers may have statutory rights relating to product conformity, safety, delivery, refunds, and legal guarantees.
For qualifying purchases in the European Union, statutory conformity guarantees may provide remedies for defective or nonconforming goods independently of any commercial warranty.
Legal guarantees may vary according to the consumer's jurisdiction.
Nothing in these Terms of Sale excludes or restricts rights that cannot lawfully be waived.
17. Complaints and Dispute Resolution
We aim to resolve customer concerns fairly and efficiently.
Customers experiencing an issue with an order, delivery, product, return, or refund are encouraged to contact our customer support team.
We will review complaints and provide an appropriate response in accordance with our published policies and applicable law.
Nothing in these Terms prevents customers from exercising their rights through competent consumer protection authorities, payment providers, mediation services where applicable, or courts.
18. Limitation of Liability
To the extent permitted by applicable law, HUGO RUSSETT will not be responsible for losses that are not reasonably foreseeable or that result solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, legally protected consumer claims, defective products, or any other liability that cannot lawfully be limited.
We remain responsible for contractual and statutory obligations relating to accepted orders.
19. Changes to These Terms
We may revise these Terms of Sale to reflect changes in products, commercial practices, services, or applicable legal requirements.
Updated versions will be published on our online store with a revised update date.
Changes will not retroactively remove rights established under previously accepted orders.
20. Customer Support
For questions about these Terms of Sale, products, payments, promotions, shipping, returns, or existing orders, please contact:
HUGO RUSSETT Customer Care
Email: support@hugorussett.com
Support Days: Monday to Friday
Typical Response Time: 1–3 business days
Thank you for shopping with HUGO RUSSETT.