Shipping Policy

Effective Date: October 28, 2026

This Shipping Policy applies to all orders placed through the official HUGO RUSSETT online store.

At HUGO RUSSETT, we are committed to providing a reliable, transparent, and convenient delivery experience for customers worldwide. This policy explains our order processing times, shipping options, estimated delivery periods, tracking procedures, and responsibilities regarding international shipments.

Please review the information below before placing your order.

Shipping at a Glance

• Order Processing: 1–3 business days.
• Standard Shipping: Free worldwide shipping on every order, with no minimum purchase required.
• Estimated Delivery: 10–20 business days after dispatch.
• Order Tracking: Sent by email once your order has shipped.
• Tracking Updates: Please allow 24–48 hours for tracking information to become available.
• Customs and Import Taxes: May be payable by the recipient unless collected at checkout.
• Customer Support: support@hugorussett.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment authorization and confirmation of product availability.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of unusually high order volume, promotional events, or circumstances outside our reasonable control, processing may take longer than expected. If a significant delay affects your order, we will make reasonable efforts to notify you.

Once your order has been placed, you will receive an order confirmation email containing the relevant purchase details.

After dispatch, a shipping confirmation email containing your tracking information will be sent to the email address provided during checkout.

2. Shipping Options and Delivery Times

Free Standard Worldwide Shipping

HUGO RUSSETT offers FREE standard worldwide shipping on all orders to supported destinations, with no minimum purchase requirement.

Estimated delivery time: 10–20 business days after dispatch.

The estimated total time required to receive your order consists of:

• Order processing: 1–3 business days.
• International shipping: 10–20 business days after dispatch.

Delivery estimates are calculated in business days and generally exclude weekends and public holidays.

These timeframes are estimates rather than guaranteed delivery dates, unless a specific delivery commitment is expressly provided at checkout.

Delivery times may vary depending on the destination, local postal operations, customs clearance, carrier availability, and other circumstances.

Any mandatory delivery deadlines or consumer remedies established by applicable law remain unaffected.

3. Shipping Destinations

HUGO RUSSETT serves customers worldwide, including the United States, the United Kingdom, European countries, and other international destinations supported at checkout.

Shipping availability is determined by the countries and regions available during checkout.

If your destination is available for selection and a shipping option is displayed, you may proceed with your purchase.

Some remote locations, restricted territories, or addresses that cannot be serviced by our shipping partners may be unavailable for delivery.

If we are unable to fulfill an order due to destination restrictions, we will notify you and arrange an appropriate resolution, including a refund where applicable.

4. Shipping Carriers and Order Tracking

Orders are shipped through international and local shipping providers selected according to the destination, shipping requirements, and available delivery services.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow approximately 24–48 hours after dispatch for the tracking information to become active in the carrier's system.

Tracking updates may occasionally be less frequent while a shipment is in international transit, transferring between carriers, or undergoing customs clearance.

If your tracking information has not updated for several days or you require assistance locating your order, please contact support@hugorussett.com.

Our team will review the available shipping information and assist with the next steps.

5. Multiple Packages and Separate Shipments

Orders containing multiple products may occasionally be dispatched in separate packages due to product availability, fulfillment requirements, or logistics arrangements.

When this happens, individual packages may arrive on different dates.

Tracking information will be provided for each shipment when available.

Customers will not be charged additional standard shipping fees when HUGO RUSSETT arranges separate shipments.

All packages remain subject to the delivery conditions described in this policy.

6. Complimentary Gifts

Qualifying orders may include complimentary promotional items, such as HUGO RUSSETT Socks.

Complimentary gifts are included at no additional standard shipping charge.

Whenever possible, promotional gifts will be shipped together with the qualifying purchased items.

In some cases, a complimentary gift may be dispatched separately for logistical reasons.

Separate shipment of a complimentary gift will not result in additional standard shipping charges.

If a complimentary gift is missing from an eligible order, please contact our customer support team with your order number so we can investigate.

7. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, local taxes, or other government charges imposed by the destination country.

Any taxes or duties collected directly by HUGO RUSSETT will be displayed during checkout before payment is completed.

Unless expressly included in the checkout total, additional customs duties, import taxes, and related charges imposed by the destination country may be payable by the recipient, where permitted by applicable law.

Such charges are determined by the relevant customs authorities and are separate from our free standard shipping offer.

Customs inspections and clearance procedures may occasionally delay delivery.

HUGO RUSSETT does not control the decisions or processing times of customs authorities.

Customers are responsible for providing accurate information and cooperating with reasonable customs clearance requirements where necessary.

If a shipment is refused because applicable import charges are not paid, additional return shipping costs or customs charges may arise. Any treatment of those costs or associated refunds will be determined in accordance with applicable law and our Return & Refund Policy.

8. Delivery Address and Customer Information

Customers are responsible for ensuring that the shipping information entered during checkout is accurate and complete.

Please verify the following information before placing your order:

• Full recipient name.
• Street address and building number.
• Apartment, suite, or unit number, where applicable.
• City and state or region.
• Postal or ZIP code.
• Country.
• Contact telephone number, where required for delivery.

If you discover an error in your shipping information after placing an order, please contact us immediately at support@hugorussett.com.

We will make reasonable efforts to update your delivery information before the order is dispatched.

However, address changes cannot be guaranteed once an order has entered the fulfillment or shipping process.

Additional shipping or handling charges directly resulting from incorrect or incomplete customer-provided information may apply where permitted by law.

Customers will not be held responsible for delivery errors caused by HUGO RUSSETT or its fulfillment providers where applicable law assigns that responsibility to us.

9. Delayed Shipments

Although we aim to deliver orders within the stated estimated timeframe, international shipments may occasionally experience delays.

Possible causes include:

• Customs inspections or clearance procedures.
• High shipping volumes during promotional periods.
• Public holidays and seasonal carrier disruptions.
• Severe weather conditions.
• Transportation interruptions.
• Local delivery service disruptions.
• Government restrictions or other extraordinary circumstances.

If your order has not arrived within the estimated delivery period, please review the tracking information provided in your shipping confirmation email.

If tracking has not updated for several days or the expected delivery timeframe has passed, contact our customer support team.

We will investigate the shipment with the relevant carrier and provide available updates.

Where a delivery is significantly delayed, we will work toward an appropriate resolution in accordance with applicable consumer protection laws.

Nothing in this section limits any statutory right to cancel an order or request a refund for failure to deliver within a legally required timeframe.

10. Lost or Damaged Packages

HUGO RUSSETT is responsible for fulfilling accepted orders and ensuring that purchased products are delivered in accordance with applicable law.

If a shipment is confirmed lost during transit before delivery, we will arrange an appropriate resolution, which may include a replacement shipment or refund.

Customers are not required to purchase optional package protection to exercise valid rights relating to undelivered or damaged goods.

If your order arrives damaged, please contact us as soon as reasonably possible at support@hugorussett.com.

When reporting an issue, please provide:

• Your order number.
• Your tracking number, if available.
• A description of the issue.
• Photographs of the damaged product and packaging, where available.

Our customer support team will investigate the matter and provide an appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.

11. Packages Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking:

• With other members of your household.
• With neighbors or nearby recipients.
• At building reception or mailrooms.
• At designated safe delivery locations.
• For delivery photographs or notices provided by the carrier.

If you are still unable to locate the package, please contact our customer support team.

We recommend reporting missing delivered packages within 14 days of the indicated delivery date so that carrier investigations can begin promptly.

This recommended reporting period does not remove or restrict any statutory rights concerning undelivered goods.

Our team will review tracking information and, where appropriate, open an investigation with the carrier.

If the investigation confirms that the order was not properly delivered, we will provide an appropriate resolution in accordance with applicable law.

12. Returned-to-Sender Packages

Occasionally, a package may be returned to the sender because of an incorrect address, failed delivery attempts, customs-related issues, or other delivery complications.

If your package is returned, please contact our customer support team so we can review the circumstances.

Depending on the reason for the return and product availability, we may offer reshipment or an applicable refund.

Any additional charges arising from incorrect information supplied by the customer will be assessed according to the circumstances and applicable law.

If the return resulted from an error by HUGO RUSSETT or its service providers, we will provide an appropriate solution without imposing charges that are legally our responsibility.

13. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible after completing your purchase.

Orders are generally processed within 1–3 business days.

We will make reasonable efforts to accommodate requests before dispatch.

However, changes cannot always be guaranteed once an order has entered the shipping process.

If an order has already been dispatched, customers may request a return after delivery in accordance with our Return & Refund Policy.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

14. Black Friday and Promotional Orders

Orders placed during Black Friday, Final Chapter promotions, clearance events, or other promotional campaigns are processed and shipped according to the same delivery standards described in this policy.

Promotional pricing does not reduce our responsibility to fulfill accepted orders.

Qualifying promotional orders continue to receive free standard shipping to supported destinations.

Certain styles, colors, or sizes may have limited availability during promotional periods.

If an ordered product becomes unavailable and we cannot fulfill the order, we will notify the customer and arrange an appropriate refund for the affected item.

Discounted purchases remain subject to applicable consumer protection laws and our Return & Refund Policy.

15. Events Outside Our Reasonable Control

Delivery operations may occasionally be affected by extraordinary circumstances outside our reasonable control, including:

• Natural disasters.
• Severe weather events.
• Transportation or infrastructure disruptions.
• Customs or government restrictions.
• Public health emergencies.
• Carrier interruptions or labor disputes.
• Other exceptional events affecting international transportation.

Where such circumstances occur, we will make reasonable efforts to minimize disruption, communicate significant delays, and assist affected customers.

These circumstances do not remove any right to cancellation, refund, or other remedy that cannot legally be excluded under applicable law.

16. Consumer Rights

HUGO RUSSETT serves international customers and recognizes that consumer protection laws differ across jurisdictions.

Nothing in this Shipping Policy excludes, limits, or overrides mandatory legal rights relating to delivery, damaged goods, missing shipments, refunds, or order cancellation.

Where applicable consumer protection laws provide greater rights than those described in this policy, the mandatory legal requirements will prevail.

17. Customer Support and Contact Information

If you have any questions about shipping, tracking, delivery times, customs, lost packages, or an existing order, please contact our customer support team.

When contacting us about an order, please include your order number and the email address used during checkout.

HUGO RUSSETT
Email: support@hugorussett.com
Customer Support Response Time: 1–3 business days

We appreciate your trust in HUGO RUSSETT and are committed to assisting you throughout the delivery process.